At jlmk, your privacy is not an afterthought – it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a jlmk player in the Philippines.
Six principles that guide how jlmk handles your personal data every single day.
All data transmitted between your device and jlmk's servers is protected by industry-standard 256-bit SSL encryption. Your personal and financial information is never sent in plain text.
jlmk does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data belongs to you – we only use it to operate and improve the jlmk platform.
jlmk collects only the personal data that is strictly necessary to provide our services, comply with legal obligations, and keep your account secure. We do not collect data beyond what is needed.
jlmk operates in full compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and the regulations issued by the National Privacy Commission (NPC) of the Philippines.
Registered jlmk players have the right to access, correct, and request deletion of their personal data at any time. We make it straightforward to exercise your data rights through our support team.
You can opt out of jlmk marketing communications at any time. Every promotional email or SMS we send includes a clear unsubscribe option, and your preference will be honored promptly.
This Privacy Policy ("Policy") describes how jlmk ("jlmk," "we," "us," or "our") collects, uses, stores, and discloses personal information about you when you access or use the jlmk online gaming platform at jlmk.app. By registering an account or using any feature of jlmk, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, please discontinue your use of the jlmk platform.
jlmk is committed to protecting the privacy and personal data of all players who use our platform. We understand that trust is the foundation of any good relationship, and that trust starts with being transparent about how we handle your information. This Policy has been prepared in accordance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and the implementing rules and regulations issued by the National Privacy Commission (NPC).
This Policy applies to all personal data collected through the jlmk website at jlmk.app, our mobile-optimized platform, customer support channels, and any other service or feature operated by jlmk. It covers data collected from registered players, visitors who browse the site without registering, and individuals who contact our support team.
jlmk acts as the personal information controller in respect of the personal data described in this Policy. We are responsible for ensuring that your data is processed lawfully, fairly, and transparently, and that it is kept secure at all times.
jlmk collects personal data that is necessary to provide our services, verify your identity, process transactions, and comply with our legal obligations. The categories of personal data we collect are described below.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, home address | Account communication, support, transaction notifications |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank) | Processing deposits and withdrawals in PHP |
| Technical Data | IP address, device type, browser type, operating system | Platform security, fraud prevention, technical support |
| Usage Data | Games played, session duration, betting history, login timestamps | Responsible gaming monitoring, platform improvement |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, dispute resolution, quality assurance |
| Marketing Preferences | Opt-in/opt-out status, preferred communication channel | Sending relevant promotions and platform updates |
Sensitive Personal Information: In certain circumstances, jlmk may collect sensitive personal information such as government ID numbers for KYC purposes. This data is handled with the highest level of care and is processed only to the extent required by applicable law and our regulatory obligations.
jlmk collects personal data through the following means:
We collect data directly from you when you register an account on jlmk, complete identity verification, make a deposit or withdrawal, contact our customer support team, respond to a survey or promotion, or update your account profile. The information you provide in these interactions forms the primary basis of the personal data we hold about you.
When you access and use the jlmk platform, we automatically collect certain technical and usage data through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser type, pages visited, games played, and session duration. This data helps us maintain platform security, detect fraudulent activity, and improve the overall user experience.
In some cases, jlmk may receive personal data about you from third-party sources, including payment service providers (such as GCash and PayMaya), identity verification service providers, fraud prevention agencies, and publicly available sources. Data received from third parties is used only for the purposes described in this Policy and is handled with the same level of care as data collected directly from you.
jlmk uses the personal data we collect for the following purposes:
jlmk processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 and its implementing rules:
jlmk does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
We share data with trusted third-party service providers who assist us in operating the jlmk platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support software providers, and fraud detection services. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security measures.
jlmk may disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or other government bodies where required by law, court order, or regulatory directive. This includes disclosures required under AML regulations and gaming licensing conditions.
In the event of a merger, acquisition, restructuring, or sale of all or part of jlmk's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Policy that may result from it.
No Third-Party Marketing: jlmk will never share your personal data with third parties for their own marketing purposes. Any promotional communications you receive will come directly from jlmk and will relate only to jlmk's own products and services.
jlmk retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The specific retention periods that apply to different categories of data are as follows:
When personal data is no longer required, jlmk will securely delete or anonymize it in accordance with our data retention and disposal procedures.
jlmk uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and analyze how our platform is used. Cookies are small text files stored on your device when you visit jlmk.app.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may affect the functionality of the jlmk platform and prevent you from accessing certain features, including your account.
Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights in relation to your personal data held by jlmk. To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 14.
You have the right to be informed about how jlmk collects and uses your personal data, as set out in this Privacy Policy.
You have the right to request a copy of the personal data jlmk holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data that jlmk holds about you.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
If you believe jlmk has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
jlmk will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it. We may need to verify your identity before processing your request.
The jlmk platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. jlmk does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register an account or use any feature of the jlmk platform.
If jlmk becomes aware that it has inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on jlmk, please contact our support team immediately so that we can investigate and take appropriate action.
jlmk implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
While jlmk takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. We encourage you to take steps to protect your own account security, including using a strong, unique password for your jlmk account and enabling any available multi-factor authentication features.
Data Breach Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jlmk will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay where required by applicable law.
jlmk primarily processes and stores personal data within the Philippines. In some cases, personal data may be transferred to and processed in countries outside the Philippines, for example where we use cloud hosting providers or third-party service providers whose servers are located abroad.
Where personal data is transferred outside the Philippines, jlmk will ensure that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012. These safeguards may include contractual clauses approved by the National Privacy Commission, binding corporate rules, or transfers to countries that have been recognized as providing an adequate level of data protection.
By using the jlmk platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.
jlmk reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and services offered on the jlmk platform. The date of the most recent revision will always be indicated at the top of this page.
Where changes to this Policy are material, jlmk will notify registered players by email or through an in-platform notification prior to the changes taking effect. We encourage you to review this Policy periodically to stay informed about how jlmk protects your personal data. Your continued use of the jlmk platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jlmk handles your personal data, please contact our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.
You may reach jlmk's Data Protection Officer at the following email address (plain text – not a clickable link):
Data Protection Officer – jlmk
Email: [email protected]
General Support: [email protected]
Please include your registered username, a description of your request, and any relevant details to help us respond as efficiently as possible. jlmk aims to acknowledge all privacy-related inquiries within two (2) business days and to resolve them within thirty (30) days.
If you are not satisfied with jlmk's response to your privacy inquiry, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
Now that you know how jlmk protects your privacy, sign in to your account and enjoy a secure, fair, and exciting gaming experience built for Filipino players.
Must be 21 years or older to play. Please game responsibly.
jlmk is intended for entertainment purposes only. Players must be 21 years or older to register and access any real-money gaming features. Deposit limits, session timers, cooling-off periods, and self-exclusion tools are available to all registered players. If gambling is negatively affecting your life, please visit our Responsible Gaming page for support resources.